Service Reservation / Sales Agreement / Service Agreement


The subject of this contract is the Law on the Protection of the CONSUMER numbered 4077 - Application Procedures and Principles of Distance Contracts, regarding the sale and performance of the service, whose qualifications and sales price are specified below, which the AGENCY sells to the CONSUMER electronically on the website. It covers the rights and obligations of the parties in accordance with the provisions of the Regulation.


2.1- The CONSUMER declares that he has read and learned all the preliminary information regarding the quality of the service, sales price and payment method and performance of the product subject to the contract and gives the necessary confirmation in the electronic environment.
2.2- The AGENT is liable to the CONSUMER because the contractual service is defective.
2.3- In case the relevant bank or financial institution fails to pay the service fee to the AGENCY due to the unfair or unlawful use of the CONSUMER's credit card by unauthorized persons after the performance of the service, the CONSUMER is responsible for the service fee and the resulting damages.


The CONSUMER has the right to withdraw within (7 ) days from the validity of this contract for the performance of the contracted service to himself or to the person indicated. In order to exercise the right of withdrawal, it is obligatory to notify the AGENCY in writing by fax or e-mail within this period. In case this right is exercised, it is obligatory to deliver the invoice of the service provided to the third party or the CONSUMER to the AGENT. The service fee is returned to the CONSUMER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned.


4.1. Although the AGENT has shown all the necessary care, it is an obstacle to the start or continuation of the trip; The trip may be canceled or delayed due to the inability to register as many as the required number of passengers and/or adverse weather conditions, road obstructions, strikes, terrorism, fog, the possibility of war, unpredictable technical issues and all force majeure reasons. In this case, the CONSUMER has no right to compensation.


A- When the CONSUMER requests cancellation up to 15 days before the start of the service, the full price paid is returned to him.

B- The CONSUMER agrees and undertakes to pay 35% of the trip cost, if less than 7 days before, to the AGENCY if the CONSUMER cancels the contract 15-8 days before the start of the service despite not using the right of withdrawal within the period. Date changes made by the CONSUMER have the effect of cancellation.

C- In case of cancellation/transfer of the discounted service, the CONSUMER agrees and undertakes to pay 35% of the service fee up to 7 days before the service starts, and the entire service fee after 7 days to the AGENT.

D- For special products, cancellations made up to 60 days before the start of the service, the CONSUMER will be refunded the full price paid up to that point. If the CONSUMER cancels the contract 59-31 days before the start of the trip, 25% of the trip cost, 50% of the trip cost if he cancels the contract 30-15 days before, 75% of the trip cost if he cancels the contract 14-07 days before. It accepts and undertakes to pay the full amount to the AGENT if it is less than 7 days before.

E- The written submission of the CONSUMER, before the start of the service, with the official board report to be obtained from the full-fledged state hospital, of the illnesses or deaths of the CONSUMER or their first-degree relatives that prevent their habitual occupation for 10 days, is an exception to the cancellation/transfer clauses.

4.3 The CONSUMER can transfer the tour to the person he/she wants until exactly 15 days before the start of the tour. The transferee is responsible for the balance and all costs arising from the transfer together with the transferor.

The CONSUMER is obliged to submit all cancellation/transfer requests in writing to the AGENT before the start of the service.

4.4 In case the CONSUMER does not notify in writing that he will participate in the service that he missed the beginning of; The AGENT has the right to cancel all reservations and services made on behalf of the CONSUMER after 24 hours. No refund will be made to the CONSUMER in such cancellations.

4.5 When deemed necessary, the AGENT may partially or completely cancel the tours that it has announced or registered before the start of the service, provided that the CONSUMER is notified. At the same time or during the service, the AGENT may change the names of the hotels within the scope of the service, transportation vehicles and their places of departure, and the order of visits of the places specified in the program and shown as places to visit. If the CONSUMER does not accept these changes and cancellations for justified reasons, he has the right to cancel his reservation and get a refund for the unconsumed service fees.

4.6 The AGENCY's possible tour cancellation notifications can be made to each CONSUMER individually or announced on the website. The CONSUMER accepts this situation in advance.

4.7 Identity and age checks are made at the entrance to the facility. Due to false or incomplete declarations.

If there is a difference, it is collected at the time of check-in. The registration form (voucher) attached to the contract is an integral part of the contract and the customer and the agency accept the information written in the registration form (voucher) as correct.

4.8 At the time of registration, the full amount of the reservation must be paid.

4.9 In addition to price increases for the early booking period and/or all periods (except for system-related errors), the difference is not requested from the customer, nor is there a refund for discounts called action by the facility.

4.10 In the date, room type and hotel change processes requested by the customer; A service fee of 20 TL is charged for each transaction performed.

4.11 The customer must first inform the hotel of all his dissatisfaction with the hotel, and then show the hotel as the opposite party in the lawsuits and complaints he will make.


1-The customer will stay between the dates mentioned above and if the facility is available other than these dates, he can extend the date after making the request and payment to the agency for the extension.

2-The agency is not responsible for any loss, damage or theft of valuables in the customer's accommodation facility.

3- The customer's check-in time is 14.00 and later. The last time to leave the hotel is 12:00.

4-All kinds of responsibility regarding the luggage and its contents belong to the owner. The CONSUMER is obliged to comply with the laws and customs applicable to the vehicle to which he/she will travel and the facility where he/she will stay.

5- In cases of luggage loss or damage caused by the provider's gross fault; In the event that the CONSUMER has the provider arrange a loss or damage report, 1/2 of the total cost of the trip, which corresponds to the transportation, is paid to the AGENT as material and moral compensation for the lost goods and suitcase, regardless of the material and moral value of the goods in the baggage, as well as other qualifications and characteristics. shall be paid by the owner of the goods to the CONSUMER. The AGENT is responsible for any loss, damage or theft of the goods that have been declared in writing, together with their value, at the most, as much as the transportation cost of the trip.

6- VISA PROCEDURES and SERVICES are not included in the purchased service.

7- The AGENCY is responsible for reasons other than force majeure, the situation that the CONSUMER is responsible for, and the situations arising from the personal responsibilities of third parties after the commencement of the promised service. or in the form of a service refund, but also with additional and/or alternative arrangements that are not included in the price and given to the CONSUMER during the service. The fact that additional or substitute services have been purchased, used or consumed by the CONSUMER eliminates the CONSUMER's right to refund and compensation.

8-The CONSUMER will comply with the rules declared by the guide, facility and transportation vehicle authorities regarding the purchased service; He/she accepts that he/she will respect the life, property and peace of third parties, otherwise he/she cannot receive the service for just cause and has no right to return.

9- In the event that the CONSUMER terminates the reservation on the grounds that the service performed is defective, he must notify the AGENCY official and the hotel where he is staying, in writing, of the reasons for the termination. Otherwise, it is deemed to have received and used the service.

10- It is the duty of the well-intentioned CONSUMER to cooperate and act attentively, to notify the AGENCY in writing about the issues that the CONSUMER is complaining about during the performance of the service.

11- The CONSUMER(s) who do not sign the contract but participate in the service subject to the contract are deemed to have accepted and committed to the provisions of the contract when the CONSUMER(s) assigned to register on their behalf reads and approves this contract.

The right of recourse to other CONSUMERS is reserved for the collection of the excess amount or service fee paid by the AGENCY to the CONSUMER(s) who have signed the contract.

In accordance with the 12th article of the 12-1618 law; If a package tour service is purchased, incomplete or incomplete package tours are insured. Coverage is as much as the package tour price.

13- If the CONSUMER wishes, before the package tour and/or accommodation service starts; In case of accident and illness, it can insure the costs of returning to the exit point, and the costs of treatment and damage arising from all kinds of accidents.

14- In case of partial or complete non-compliance of the AGENT with the Agreement, the articles of TURSAB KÜTAHYA SCHEDULE are applied in calculating the compensation to be paid. Consumer, about the services, advertisements, advertisements, campaigns and activities of the brands operated by Ege Ekstrem Doğa Sporları Limited Şirketi, its suppliers and the organizations it cooperates with; consents to be notified to the party. If the consumer wishes to cancel the consent given through any channel, mymavitur will notify me.

He promises to end it.


Fethiye Court and enforcement offices are authorized to resolve disputes arising from the implementation of this contract.

The CONSUMER is deemed to have accepted all the terms of this contract.